The terms and conditions contained in this Tour Participation Agreement govern the relationship between you, the passenger, and us the Dooars Trip. By booking a trip, you agree to be bound by the terms of this Tour Participation Agreement. They outline, among other things, our cancellation policy and certain limitations of liability. It is important that you read our terms and conditions, and that you contact us if anything is unclear.

RESERVATION & PAYMENT

Reservation: An initial deposit of 40% of tour cost is required to secure your reservation.
Payment: The deposit of remaining amount should be made 15 days prior to the commencement of the tour. Part payment is not acceptable.

DETAILS

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include full name as per valid identification card, date of birth, nationality and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. You are responsible for assessing whether a Tour is suitable for you. Your booking cannot be confirmed without provision of these details.

AGE REQUIREMENTS

Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the Tour description or by the Tour Operator, the minimum age for minors travelling on any Tour is 12 years old.

All bookings with a minor are subject to review and approval by the Tour Operator. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. Dooars Trip will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.

PRICES & SURCHARGES

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip may have been charged different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote’s expiry. If there is any increase in Railway/ Bus /Air/ Fares the difference of the fare is to be borne by the passenger. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply.

CANCELLATION BY THE PARTICIPANT

You may cancel your booking by notifying our tourism. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by our Tour Operator and are expressed as a percentage of the total price paid for the cancelled Tour, product or service.

• Cancellation received 30 days or more before departure of first service in relevant booking: Cancellation fee of 10% will be deducted from the total tour package or Rs 5000 whichever is higher and the remaining amount will be refunded.
• Cancellation received 20-30 days before departure of first service in relevant booking: Cancellation fee of 20% will be deducted from the total tour package or Rs 10,000 whichever is higher and the remaining amount will be refunded.
• Cancellation received 15-20 days before departure of first service in relevant booking: Cancellation fee of 25% will be deducted from the total tour package or Rs 18,000 whichever is higher and the remaining amount will be refunded.
• Cancellation received 7-15 days before departure of first service in relevant booking: Cancellation fee of 30% will be deducted from the total tour package or Rs 25,000 whichever is higher and the remaining amount will be refunded.
• Cancellation received 0-7days before departure of first service in relevant booking: Cancellation fee of 100% will be charged for the advanced booking and there will be made no refund.

LIMITATION OF LIABILITY

We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.

To the fullest extent permitted by law: any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded; you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.

To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.

Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.